Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.pro.commure.com/llms.txt

Use this file to discover all available pages before exploring further.

Commure Pro has implemented a new structure for online help. If you viewed the older help system recently, some elements of it may still be loaded in your browser cache, causing a conflict with the newer help. Clear your browser history and then try accessing help again.
If you are unable to hear audio in a video, try the following steps:
  1. Check that your device volume is turned up and not muted.
  2. Verify that audio is not muted within the video player controls.
  3. Try using a different browser (Chrome or Microsoft Edge are recommended).
  4. Clear your browser cache and reload the page.
  5. If the issue persists, contact your support representative.
If you see this message when trying to login:You are already logged into Commure Pro from this computer. Please return to this session to continue or to log out.This means that your web browser is holding a previous Commure Pro session in cache, and that the browser must be cleared. After the browser is cleared, you can attempt to login to Commure Pro. There are two ways to do this:
  1. Close the browser entirely and then reopen the browser.
  2. Clear browser cache (this is done the through browser’s Settings).
No, re-sizing the browser or using zoom controls (such as Ctrl + and Ctrl -) can cause problems with the display of some data. You can resolve any such problems by logging out and logging back in to the application.
Failure to populate patients on a patient list can occur for several reasons. Check to see that your patient’s visit meets your patient list’s filter criteria by finding the visit from Patient Search, selecting the visit, and using the Compare feature at the bottom of the screen. Select the list to compare with this visit and then select Compare Patient to List.Patients must meet a patient list’s time-based criteria and filter criteria to be included on the list. Note that manually-removed patients (denoted by X) are automatically omitted from the patient list.
Check the patient list properties to make sure that the manual addition and removal of patients is allowed and that your user has permission to add and remove patient from the list.If you have permission and you receive confirmation that your patient was added but the patient still fails to show on your list, your department configuration is likely to be the cause. Have your department administrator check the setting Exclude from Department Checks When Sharing Data between Users (Admin > Department > Edit Settings (General)), which should typically be set to No. (This should only be enabled for dummy departments).
Patient Lists support a maximum of 999 patients. Problems can occur (including the omission of patients from a list) when this limit is exceeded. If your list displays 750 or more patients, the true size of your list might be close to the maximum and you should consider breaking your list into multiple smaller lists.
Charge search queries can require a lot of processing time when search criteria is defined to include more data (such as large time windows). Try to define your search criteria as narrowly as possible and do not refresh the browser when searches are in progress. (Refreshing searches does not expedite queries and can hinder performance.)
Several user settings determine an individual user’s access to data and variations can occur among users belonging to the same department. If two users belonging to the same department see different information, compare the following Patient List and / or Charge Capture settings for these users.Patient List settings:Charge Capture settings:
Patient charges display on a cascading list in some older browser versions. This display problem is a known issue. As a workaround, try using Microsoft Edge or Firefox to view your charges with the expected list view.You should also consult your CSM to obtain a patch that fixes this issue.